When purchasing goods remotely via the website www.carkeyswysocki.com – as a private individual or a sole proprietor (where the purchase is not related to professional activity) – you have the right to return the goods without giving a reason, i.e. withdraw from the contract.

The consumer has the right to return purchased goods within 14 calendar days from the date of receiving the order. In accordance with the company’s policy and website regulations, we accept returns following our procedure.

• Return notification. Informing the Seller about the return via email to: sklep@carkeyswysocki.com
  • Attach the order number or proof of purchase (invoice). We also accept the automatic order confirmation email sent by our system during the purchase.
  • Indicate the item(s) being returned.
• Sending shipment confirmation – optional. You may send proof of shipment to the above email address, including the shipping cost borne by the Buyer.
• Refund of funds within 14 calendar days from the moment the returned goods are received by the Seller’s warehouse – subject to the condition of the returned item.

  Condition of the returned product

  • The returned goods must be in an unchanged condition, i.e. the same as when purchased.
  • The product must be complete, including user manuals, accessories, and assembly components.

  Please note that a product that is damaged or shows clear signs of use may not be eligible for return, as it may no longer qualify as a new, unused product. If the condition of the product has been compromised, we reserve the right to notify the customer while maintaining continuous correspondence and may refund part of the payment, including shipping costs, upon mutual agreement.

  Timeframe for return

  The return of the product should occur immediately upon sending the withdrawal notice, but no later than within 14 days from the date the Buyer withdrew from the contract.

  Shipping

  Please address the parcel to the following address:

• CAR KEYS WYSOCKI

  ul. Piastowska 28-30
  48-200 Prudnik

• We recommend returning the goods using the same delivery method by which the product was originally sent to the Buyer, i.e. through the following courier company: INPOST. Below is a direct link to the company’s website along with its pricing:

  • InPost

  Please remember that the Buyer is responsible for properly preparing the goods for transport.

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  If you have any questions regarding your return, please contact us by phone or email.
  If you have received a defective product, please follow the complaint procedure.