If the goods have a defect, the Buyer may file a complaint specifying their requests to bring the goods into conformity with the contract by replacing the product or by refunding all or part of the amount paid — withdrawal from the contract — or by reducing the price.

The Seller undertakes and is liable to the consumer for the sold product if a defect is found within 2 years from the date of its delivery.

The Seller’s liability under the statutory warranty for physical and legal defects is excluded with respect to Clients who are not Consumers or Entrepreneurs acting as consumers.

In the case of a product complaint, the company’s policy provides for the following complaint submission procedure:
The Buyer may submit a complaint to the Seller under the statutory warranty to the email address: sklep@carkeyswysocki.com or in writing by post to the Seller’s address. A properly submitted complaint should include:

• Full name or company name and tax identification number (NIP),
• Contact address (buyer’s email or postal address)
• Identification of the subject of the complaint together with the requested remedy,
• Description and circumstances justifying the complaint,
• A photo showing the damage in the event of damage to the packaging, product or part.
• In the case of non-compliance with the technical specification or description, a photo of the product and a screenshot of the description showing the differences.

If the information provided in the complaint needs to be supplemented before the complaint can be reviewed, the Seller will ask the complainant to supplement it to the extent indicated.

Upon receipt of the complete set of required information, the Seller is obliged to review it within 14 days from the date of its receipt in the proper form. The response to the complaint will be sent to the email address or postal address provided by the Buyer.

Address to which the complained items should be sent:

CAR KEYS WYSOCKI
ul. Piastowska 28-30
48-200 Prudnik

Please do not send products under complaint without prior review and consultation with the Seller.